This privacy policy (“Policy”) explains how Rocketlane Corp, its subsidiaries and affiliates (“Rocketlane”, “we”, “us”, “our”) processes Personal Data that Rocketlane collects from you.
This Policy applies to all the products, services, websites and apps offered by Rocketlane and its affiliates/partners, except if specified otherwise. In this document, we explain what personal information of yours will be collected when you access the Services, how such Personal Data will be used, when it might be disclosed and how you can control the collection, correction and/or deletion of your Personal Data.
1.Definitions
1.1.“Controller” means the natural or legal person, public authority, agency or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.
1.2.“End-User” means any person or entity with whom the Subscriber interacts using the Service(s).
1.3.“Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.4.“Service(s)” means the services offered by Rocketlane through their proprietary collaborative customer onboarding platform.
1.5.“Subscriber” means the natural or legal person that has subscribed to the Service(s) by signing up to the Service(s).
1.6.“Website(s)” means the website(s) that Rocketlane operates.
2.How is your data collected?
2.1.You directly provide Rocketlane with most of the data we collect. Rocketlane collects Personal Data from you when you: a) subscribe for any of Rocketlane’s Service(s) by signing-up; b) use or view Rocketlane’s Website which may result in Personal Data being collected via your browser’s Cookies; c) submit web forms on our Website(s) or as you use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, d) request customer support, or otherwise communicate with us; or e) when you use the Service(s), Rocketlane automatically collects information on the type of device you use, and the operating system version, to perform our agreement with you.
2.2.Rocketlane may also receive your Personal Data indirectly as follows: a) from third party sources like databases and social media but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us; b) if you authorize Rocketlane to connect with a third-party service, Rocketlane will access and store your name, email address(es), current city, profile picture URL, and other Personal Data that the third-party service makes available to Rocketlane, and use and disclose it in accordance with this Policy.
2.3.The Website includes social media features and widgets that are either hosted by a third-party or hosted directly on the Websites and your interaction with these social media features and widgets is governed by the privacy statement of the companies that provide them. You should check your privacy settings on these third-party services to understand and change the information sent to Rocketlane through these services. This data may be combined with the other information Rocketlane collects and might include aggregate level or specific data.
3.Processing of Personal Data
3.1.Rocketlane processes your Personal Data in the following scenarios: (a) to facilitate your access and use of the Websites and Services; (b) to improve the Websites and the Services; (c) to process and complete payment transactions; (d) to provide onboarding services, customer success services, customer service and support; (e) to market and advertise in compliance with applicable law ; (f) to perform analytics in connection with the Website and Services; (g) to investigate and prevent fraudulent transactions, unauthorized access to the Websites and Service(s), and other illegal activities; (h) to personalize the Websites and Service(s); (i) in the event Rocketlane merges with or is acquired by another company, sells Rocketlane’s Websites, or business units, or if all or a substantial portion of Rocketlane’s assets are acquired by another company. In such cases, your information will likely be one of the assets that is transferred; and (j) for other purposes for which Rocketlane obtains your consent.
3.2.Legal basis for processing (UK and EEA Region)
3.2.1.If you are a data subject from the UK or European Economic Area, Rocketlane’s legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which Rocketlane collects it.
3.2.2.Rocketlane will normally collect Personal Data from you only where it needs it to perform a contract with you, where the processing is in Rocketlane’s legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where Rocketlane has your consent. In some cases, Rocketlane may also have a legal obligation to collect Personal Data from you. If Rocketlane processes Personal Data with reliance on your consent, you may withdraw your consent at any time.
3.2.3.If you have questions or need further information concerning the legal basis on which Rocketlane collects and uses your Personal Data, please contact Rocketlane using the contact details provided under Clause 12.2.
4.Sharing of Personal Data
4.1.You acknowledge that Rocketlane will share your Personal Data with its group companies and third-party service providers so that they may offer you Rocketlane’s Service(s) and/or to send information or updates to the Service(s) if you are a Subscriber.
4.2.When Rocketlane processes your order where you are a Subscriber, it may send your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.
4.3.Rocketlane shares Personal Data with our third-party service providers that host and maintain the Rocketlane Websites, applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or process your Personal Data for the purpose of providing these services for us.
4.4.Rocketlane may share your Personal Data with third-party providers for marketing purposes in compliance with laws applicable in this regard.
4.5.Rocketlane may be required to disclose your Personal Data in response to a) lawful requests by public authorities, including to meet national security or law enforcement requirements and/or b) subpoenas, court orders, or legal process, or to establish or exercise Rocketlane’s legal rights or defend against legal claims.
4.6.Rocketlane may also share Personal Data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Rocketlane’s terms, or as otherwise required by law.
5.International Transfer
5.1.Rocketlane processes Personal Data in the USA and other countries. If you are a resident of UK or the European Economic Area and when your Personal Data is processed outside UK or the EEA, Rocketlane will ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of Personal Data as approved by the European Commission (Article 46 General Data Privacy Regulation, 2016), or Rocketlane will ask you for your prior consent to such international data transfers.
6.Retention of Personal Data
6.1.Rocketlane retains the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data.
6.2.In the absence of a need to retain Personal Data under Clause 6.1. above, Rocketlane will either delete or aggregate it or, if this is not possible then Rocketlane will securely store your Personal Data and isolate it from any further processing until deletion is possible.
6.3.You can request Rocketlane for access, correction, update or request deletion of your Personal Data.
7.Security of Personal Data
7.1.Rocketlane uses appropriate technical and organizational measures to protect the Personal Data that it collects and processes. The measures Rocketlane uses are designed to provide a level of security appropriate to the risk of processing your Personal Data. If you have questions about the security of your Personal Data, please contact us immediately as described in this Policy.
8.Rights of the data- subjects
If you are a resident of the EEA, UK or Switzerland, you are entitled to the following rights:
8.1.You can request Rocketlane for access, correction, update or request deletion of your Personal Data.
8.2.You can object to the Processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
8.3.You have the right to opt-out of marketing communications Rocketlane sends you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails Rocketlane sends you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.
8.4.Similarly, if Rocketlane has collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing Rocketlane conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
8.5.You have the right to complain to a data protection authority about Rocketlane’s collection and use of your Personal Data. For more information, please contact your local data protection authority.
8.6.If you seek access to, or wish to correct, update, modify or delete your Personal Data Rocketlane processes, please contact us at care@rocketlane.com. We respond to all requests we receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
9.Privacy of Children
9.1.Rocketlane recognizes the importance of children's safety and privacy and is sensitive to these issues. Rocketlane does not request, or knowingly collect, any Personal Data from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, they should write to us at the email address provided in Clause 12.2
10.Cookie Policy
10.2.Essential Cookies: Rocketlane sets essential cookies that enable core functionality such as security, network management, and accessibility. you may not opt-out of these cookies. However, you may disable these by changing your browser settings, but this may affect how the Website(s) functions.
10.3.Analytics, Customisation and Advertising Cookies: Rocketlane sets Google Analytics cookies to help it improve its Website(s) by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. Rocketlane also sets cookies to collect information that is used either in aggregate form to help Rocketlane understand how our Website(s) are being used or how effective their marketing campaigns are, to help customise the Website(s) for you or to make advertising messages more relevant to you. Rocketlane uses the following analytics, customisation and advertising cookies:10.1.Cookies are text files that are placed on your computer to collect standard internet log information and visitor behaviour information by Rocketlane. When you visit the Website(s), Rocketlane may collect Personal Data automatically from you through cookies or similar technology.
For further information, you can visit www.allaboutcookies.org
For further information, you can visit www.allaboutcookies.org
11.Notice to End-User and other Exclusions
11.1.Rocketlane’s Service(s) are intended for use by enterprises. Where the Service(s) are made available to you through a Subscriber, that enterprise is the Controller of your Personal Data. your data privacy questions and request should be submitted to the Rocketlane Subscriber in its capacity as your Controller. If you are an individual who interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information. Rocketlane is not responsible for Subscribers’ privacy or security practices which may be different from this Policy. Subscribers to our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by End Users. We collect information under the direction of our Subscribers and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Service(s)
11.2.With the exception of Personal Data collected when you register for an account to access or utilize Rocketlane’s Service(s) and other information we collect in connection with your registration or authentication into our Service(s), this Policy does not apply in connection with access and use of Rocketlane’s Service(s).
11.3.Rocketlane’s Website(s) and Service(s) may contain links to other Websites. If you click on a third-party link, you should read their privacy policy. Rocketlane encourages you to review the privacy statements of any such other websites to understand their Personal Data practices.
12.Miscellaneous
12.1.Rocketlane keeps this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time and you shall be notified only if there are material changes to this Policy.
12.2.If you have any questions about this Policy please do not hesitate to contact Rocketlane at care@rocketlane.com
These Terms of Use (“Terms”) describe the terms under which Rocketlane Corp (“Rocketlane” “Us”, “We”, “Our”) provides a subscriber (“You”, “Your”, “Yourself”) access to and use of Our Services. By accessing and/or using Our Service,
a. You agree to be bound by these Terms and acknowledge having read the Privacy Policy located here https://www.rocketlane.com/legal/terms
b. You warrant to Us that You are aged 18 years or above and are competent to enter into this agreement.
c. That, in the event You are entering into these Terms on behalf of any entity/company or its group, You possess the requisite authority to bind such entities, company, or its groups to these Terms.
You and Rocketlane shall be hereinafter collectively be referred to as “Parties” and individually as “Party”.
Definitions
Account means any accounts or instances created by You or on Your behalf for access and use of the Services.
API means the application programming interfaces developed, enabled by or licensed to Rocketlane that permits certain functionalities provided by the Services.
Customer Data means all electronic data, text, messages, personal data or other materials, including without limitation Personal Data of Users and End Users, submitted to the Services by You through Your Account in connection with Your use of the Services.
Confidential Information means all information disclosed by one Party to the other Party which is in tangible form and labelled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Notwithstanding the foregoing, Confidential Information shall not include any information which (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party; (c) is already in the possession of the receiving party at the time of disclosure by the disclosing party as shown by the receiving party’s files and records prior to the time of disclosure; (d) is obtained by the receiving party from a third-party without a breach of such third-party’s obligations of confidentiality; (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, as shown by documents and other competent evidence in the receiving party’s possession; or (f) is required by law to be disclosed by the receiving party, provided that the receiving party shall, to the extent legally permitted, give the disclosing party written notice of such requirement prior to disclosing so that the disclosing party may seek a protective order or other appropriate relief.
Documentation means any written or electronic documentation, images, video, text or sounds specifying the functionalities of the Services provided or made available by Rocketlane to You or Your Users through the Services or otherwise.
DPA means the Data Processing Agreement at https://www.rocketlane.com/legal/data-processing-agreement
End User: means any person or entity other than You or Your Users with whom You interact using the Service(s).
Order Form means any service order form specifying the Services provided, particular features and functionalities in the Services that You wish to avail.
Personal Data means any information relating to an identified or identifiable natural person that is submitted by You to the Services as part of Customer Data.
Process means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Sensitive Personal Information means information that relates to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. It also includes information about an individual's criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws.
Services means the cloud-based proprietary collaborative customer onboarding platform of Rocketlane and any new services that Rocketlane may introduce as a Service to which You may subscribe to, and any updates, modifications or improvements thereto, including individually and collectively, the API, Software and any Documentation.
Software means any software provided by Rocketlane (either by download or access through the internet) that allows You to use any functionality in connection with the Service(s).
Subscription Charges means all charges associated with Your Account and use of the Services.
Subscription Plan means the pricing plan and any limitations for the Services that the You have subscribed to.
Subscription Term means the period during which You have agreed to subscribe to the Services as specified in the relevant Order Form or as mentioned in a relevant Subscription Plan.
Third-Party Services shall mean third-party application(s) or service(s) integrating with the Services through APIs or otherwise enabled through the Services.
User means a designated user within the Services, including an Account administrator, employee, shareholder, auditor, lawyer, founder and other designated users.
Website(s) shall mean the websites owned and operated by Rocketlane including Rocketlane.com
Your rights
Subject to Your compliance with these Terms and solely during the Subscription Term, You have the limited, non-exclusive, revocable right to access and use the Services for your internal business purposes in accordance with the Subscription Plan set forth in an Order Form.
3.Your Obligations
3.1.Your Account: Your access and use of the Service(s) is restricted to the specified number of individual Users mentioned in the relevant Order Form executed between Yourself and Rocketlane. Each User shall be identified using unique login information such as usernames and passwords (“User Login”) and such User Login shall be used only by one individual.
3.2.Acceptable Use: You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Services available to any third-party, other than Users in furtherance of your internal business purposes as expressly permitted by these Terms; (b) modify, adapt, or hack the Services or otherwise attempt to gain or gain unauthorized access to the Services or related systems or networks; (c) use the Services to Process any Personal Data; (d) violate any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Rocketlane; (e) use the Services to store or process any content that infringes upon any person’s intellectual property rights or is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; or (f) “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Services (through use of manual or automated means);
3.3.You represent and warrant to Rocketlane that You own or have the necessary rights to transmit the Customer Data to Rocketlane and that doing so does not violate any applicable law, proprietary or privacy rights.
4.Services
4.1.Any enhancements, new features or updates (“Updates”) to the Services are also subject to these Terms and Rocketlane reserves the right to deploy Updates at any time.
4.2.The Services may temporarily be unavailable due to scheduled downtime for upgrades and maintenance in which case Rocketlane shall use commercially reasonable endeavours to notify You in advance.
4.3.Notwithstanding anything to the contrary contained elsewhere, Rocketlane shall not be liable for unavailability of the Services caused by circumstances beyond Rocketlane’s reasonable control, such as, but not limited to, acts of God, acts of government, acts of terror or civil unrest, technical failures beyond Rocketlane’s reasonable control (including, without limitation, inability to access the internet), or acts undertaken by third-parties, including without limitation, distributed denial of service attacks.
5.Intellectual Property Rights
5.1.Except for the rights granted to You under clause 2, all rights, title and interest in and to all intellectual property and/or proprietary rights, title and interest in or related to the Services, including patents, inventions, copyrights, trademarks, domain names, trade secrets or know-how shall belong to and remain exclusively with Rocketlane.
5.2.You own the rights to the Customer Data that You provide to Rocketlane. Rocketlane does not claim ownership over such Customer Data. Rocketlane shall have a right and license to incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations or other feedback it receives from You.
5.3.Rocketlane reserves its rights to re-use any and all techniques and know-how gathered by Rocketlane while providing the Services to You.
5.4.All rights not expressly provided to You herein are reserved.
6.Third party services
You acknowledge and agree that Your use of Third-Party Services will be subject to the terms and conditions and privacy policies of such third-party and that Rocketlane shall not be liable for Your enablement, access or use of such Third-Party Services, including for processing of Customer Data by such third-party. You should contact that Third-Party Service provider for any issues arising in connection with use of such Third-Party Service.
7.Charges and Payments
7.1.Subscription Charges: Unless otherwise mentioned in an Order Form, the Subscription Charges are due in full and payable in advance, in accordance with clause 7.2, when You subscribe to the Services. The Subscription Charges shall be specified on Our Website(s) or in an Order Form.
7.2.Payment: You hereby authorize Rocketlane or Rocketlane’s authorized agents, as applicable, to bill You upon Your subscription to the Services (and any renewal thereof). Unless otherwise stated in an Order Form, Your payment is due within thirty (30) days of Rocketlane’s invoice date.
7.3.Refunds: Unless otherwise specified in these Terms, all Subscription Charges are non-refundable. No refunds shall be issued for partial use or non-use of the Services by You.
7.4.Late Payments/Non-payment of Subscription Charges: Rocketlane will notify You if Rocketlane does not receive payment towards the Subscription Charges within the due date for Your Account. Rocketlane must receive payments within a maximum of ten (10) days from the date of Rocketlane’s notice. If Rocketlane does not receive payment within the foregoing time period, in addition to its right to other remedies available under law, Rocketlane may (i) charge an interest for late payment @ 1.5% per month and/or; (ii) suspend Your access to and use of the Services until Rocketlane receives Your payment towards the Subscription Charges as specified herein and/or; (iii) terminate Your Account.
7.5.Applicable Taxes: Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”).
8.Terms, Termination, Suspension
8.1.The Subscription Term shall be as set forth in the relevant Order Form.
8.2.Termination by You: You may terminate your Account and subscription to the Services at any time, but will remain liable for all Subscription Charges for the Subscription Term. Unless Your Account and subscription to the Services is terminated, Your subscription to the Services will renew for a Subscription Term equivalent in length to the then expiring Subscription Term at Rocketlane’s then prevailing Subscription Charges.
8.3.Termination and Suspension by Rocketlane: In addition to suspension for late payment or non-payment of Subscription Charges, Rocketlane may in its discretion, suspend or terminate Your access to and use of the Your Account or the Services if You are in violation of the terms of these Terms. Rocketlane will notify You of activities that violate these Terms and provide You with a period of thirty (30) days to cure or cease such activities (“Cure Period”). If You do not cure or cease such activities within the said Cure Period or if Rocketlane believes that Your breach of these Terms cannot be cured, Your Account shall be terminated immediately. Further, Rocketlane also reserves the right to terminate Your Account at any time by written notice due to business reasons which shall include discontinuation of the Services.
8.4.Termination for Insolvency: Notwithstanding anything contained herein, either Party may terminate these Terms with notice if the other Party becomes insolvent, makes or has made an assignment for the benefit of creditors, is the subject of proceedings in voluntary or involuntary bankruptcy instituted on behalf of or against such Party (except for involuntary bankruptcies) which are dismissed within sixty (60) days, or has a receiver or trustee appointed for substantially all of its property.
8.5.Effect of Terminating Your Account: Following the termination of Your Account either by You or Rocketlane, You may request us to reinstate your Account within thirty (30) days of effective termination of Your Account (“Data Retention Period”). Beyond the Data Retention Period, Rocketlane reserves the right to delete all the Customer Data in its possession.
9.Confidentiality
9.1.Confidentiality obligations: Each of the Parties will protect the other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each of the Parties protects its own Confidential Information, and in any event, no less than reasonable care. Except as otherwise expressly permitted under these Terms, each of the Parties may use the other’s Confidential Information solely to exercise its respective rights and perform its respective obligations under these Terms and shall disclose such Confidential Information solely to those of its respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information. The provisions of this sub-section shall supersede any non-disclosure agreement by and between the Parties entered prior to these Terms that would purport to address the confidentiality of any Confidential Information and such agreement shall have no further force or effect with respect to the Confidential Information.
10.Data protection and privacy
10.1.You understand and acknowledge that, in connection with the use of the Services, Rocketlane may Process any Personal Data in accordance with these Terms and Rocketlane’s Privacy Policy. Additionally, any Personal Data that originates from the EEA, United Kingdom and/or Switzerland shall be processed in accordance with the terms of the DPA.
10.2.Rocketlane may Process Customer Data to provide, maintain and improve the Services, or prevent or address any technical problems, or at Your request in connection with support requests.
10.3.Rocketlane may perform analytics on Customer Data to improve, enhance, support and operate the Services and compile statistical reports and record insights.
10.4.You shall not disclose (and shall not permit any individual to disclose) any Sensitive Personal Information to Us for Processing.
10.5.We shall ensure that any person We authorize to Process Customer Data shall protect the Customer Data in accordance with Our confidentiality obligations under these Terms.
10.6.You acknowledge and agree that We may access or disclose information about You, Your Account, Users, including Customer Data in order to (a) comply with the law or respond to lawful requests or legal process; or (b) prevent any infringement of group companies’ or Our customers’ proprietary rights. Further, at Our sole discretion, any suspected fraudulent, abusive, or illegal activity by You may be referred to law enforcement authorities.
10.7.We shall use appropriate technical and organizational measures to protect the Customer Data as specified in applicable laws. The measures used are designed to provide a level of security appropriate to the risk of Processing the Customer Data.
10.8.We shall, without undue delay, notify You of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the Customer Data processed by Us.We shall reasonably assist You, at Your expense, in meeting Your obligations under applicable data protection laws.
11.Disclaimer of warranties
11.1.THE SERVICES, INCLUDING ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT, ARE HEREBY EXCLUDED.
11.2.YOU ACKNOWLEDGE THAT ROCKETLANE DOES NOT WARRANT THAT THE ACCESS TO THE SERVICE, WHICH IS PROVIDED OVER INTERNET AND VARIOUS TELECOMMUNICATIONS NETWORKS, ALL OF WHICH ARE BEYOND ROCKETLANE’S CONTROL, WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE.
12.Limitation of liabilities
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SALES, LOST GOODWILL, IMPACT ON BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, BREACH OF STATUTORY DUTY, NEGLIGENCE OR OTHERWISE, EXCEPT PAYMENT OBLIGATIONS OF YOU EVEN IF EITHER PARTY HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROCKETLANE’S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, RELATING TO THE SERVICES, WILL BE LIMITED TO AN AMOUNT EQUAL TO TWELVE MONTHS OF THE SUBSCRIPTION CHARGES PAID FOR THE SERVICES PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY.
13.Indemnification
13.1.Indemnification by You: You will indemnify and hold Rocketlane harmless against any claim brought by a third-party against Rocketlane, and its respective employees, officers, directors and agents arising from Your acts or omissions in connection with clause 3 of these Terms provided that (a) Rocketlane promptly notifies You of the threat or notice of such a claim, (b) You have or will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such claim; and (c) Rocketlane fully cooperates with You in connection therewith. You will have no obligation or liability with respect to any such claim arising out of the gross negligence or wilful misconduct of Rocketlane.
13.2.Indemnification by Rocketlane: Subject to the Customer’s compliance with this Agreement, Rocketlane will indemnify and hold the Customer harmless, from and against any claim brought against the Customer by a third-party alleging that the Services subscribed to infringes or misappropriates such third-party’s valid patent, copyright, or trademark (an “IP Claim”). Rocketlane shall, at its expense, defend such IP Claim and pay damages finally awarded against the Customer in connection therewith, including the reasonable fees and expenses of the attorneys, provided that (a) the Customer promptly notifies Rocketlane of the threat or notice of such IP Claim; (b) Rocketlane has or will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such IP Claim; and (c) Customer fully cooperates with Rocketlane in connection therewith. Rocketlane will have no liability or obligation with respect to any IP Claim if such claim is caused by (i) compliance with designs, data, instructions or specifications provided by the Customer; (ii) modification of the Services by anyone other than Rocketlane; or (iii) the combination, operation or use of the Services with other hardware or software where the Services would not by themselves be infringing. If use of the Services by the Customer has become, or in Rocketlane’s opinion is likely to become, the subject of any IP Claim, Rocketlane may at its own option and expense (a) procure for the Customer the right to continue using the Services as set forth hereunder; (b) replace or modify the Services to make it non-infringing; or (c) if options (a) or (b) are not commercially and reasonably practicable as determined by Rocketlane, terminate the Customer’s subscription to the Services and repay the Customer, on a pro-rated basis, any Subscription Charges the Customer has previously paid Rocketlane for the corresponding unused portion. This clause states Rocketlane’s sole, exclusive and entire liability to the Customer and constitutes the Customer’s sole remedy with respect to an IP Claim brought by reason of access to or use of the Services.
14.Miscellaneous
14.1.Assignment: Any rights or obligations hereunder may be assigned by Rocketlane without the prior written consent of the other Party. However, You shall not assign any rights or obligations hereunder without the prior written consent of Rocketlane. These Terms binds, and inures to the benefit of, the Parties and their respective successors and permitted assigns.
14.2.Entire Agreement: These Terms together with any supplementary terms, constitute the entire agreement, and supersede any and all prior agreements between You and Rocketlane with regard to the subject matter hereof. These Terms shall prevail over the terms or conditions in any purchase order or other order documentation You or any entity that You represent provides (all such terms or conditions being null and void), and, except as expressly stated herein, there are no other agreements, representations, warranties, or commitments which may be relied upon by either Party with respect to the subject matter hereof. In case of a conflict between these Terms and an Order Form, these Terms shall prevail. In case of a conflict between two Order Forms, the Order Form later in date shall prevail.
14.3.Amendment: We may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify You of any material revisions not less than ten (10) days prior to the effective date of any amendments to these Terms and Your continued use of the Services following the effective date of any such amendment may be relied upon by Us as Your acceptance of any such amendment. You can review the most current version of the Terms at any time by visiting this page.
14.4.Severability; No Waiver: If any provision in these Terms is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by applicable law, and the remaining provisions of these Terms shall remain in effect. Rocketlane’s non-exercise of any right under any provision of these Terms does not constitute a waiver of that right or provision of these Terms.
14.5.Relationship of the Parties: The Parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship among the Parties.
14.6.Survival: All clauses which, by their nature are intended to survive, including without limitation clauses 1 (Definitions), 5 (Intellectual Property Rights), 7 (Charges and Payment), 9 (Confidentiality), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Miscellaneous) shall survive any termination of Rocketlane’s agreement with respect to use of the Services by You. Termination shall not limit either Party’s liability for obligations accrued as of or prior to such termination or for any breach of these Terms.
14.7.Notices and Consent to Electronic Communications: All notices to be provided by Rocketlane to You under these Terms may be delivered in writing (i) by nationally recognized overnight delivery service (“Courier”) or to the contact mailing address provided by You on any Order Form while subscribing to the Services; or (ii) electronic mail to the e-mail address provided for Your Account. Rocketlane’s address for a notice to Rocketlane in writing by Courier is 340S, Lemon Avenue, #4560, Walnut, California - 91789 with a CC to care@rocketlane.com for electronic mail. All notices shall be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered upon receipt or, if earlier, two (2) business days after being deposited in the mail or with a Courier as permitted above.14.8.Publicity Rights: You hereby grant Rocketlane the right to identify Yourself as Rocketlane’s customer on Rocketlane’s websites and/or marketing collateral and to include Your use of the Services in case studies.
14.9.Governing Law and Dispute Resolution: These Terms shall be governed by the laws of State of Delaware, USA without regard to conflict of law principles. Any disputes or differences arising under, relating to or connected with these Terms shall be resolved by mediation first, failing which they shall be resolved by final and binding arbitration administered by the American Arbitration Association, in accordance with its commercial arbitration rules for the time being in force. The arbitration shall be presided by a sole arbitrator appointed mutually by the Parties. The Parties agree that the courts situated in the State of Delaware shall have exclusive jurisdiction over any dispute that arises from these Terms.
This Data Processing Agreement (the “DPA”) constitutes a legally binding agreement between You and Us. You are required to read this DPA carefully as this DPA forms an integral part of the terms of use available at https://rocketlane.com/legal/terms (the “Terms'') and is applicable where We are the Processors of Your Personal Data originating from the EEA, United Kingdom and/or Switzerland. all the products, services, websites and apps offered by Rocketlane and its affiliates/partners, except if specified otherwise. In this document, we explain what personal information of yours will be collected when you access the Services, how such Personal Data will be used, when it might be disclosed and how you can control the collection, correction and/or deletion of your Personal Data.
1.Definitions
Terms not specifically defined herein shall have the meaning ascribed thereto in the Terms. In this DPA, the following terms shall have the following meanings:“CCPA” shall mean the California Consumer Privacy Act of 2018.
“Data Protection Laws” shall mean the data protection laws of the country in which You are established and any data protection laws applicable to You in connection with the Terms, including but not limited to (a) laws and regulations applicable to the GDPR, (b) in respect of the UK, the GDPR as saved into United Kingdom by virtue of section 3 of the United Kingdom European Union (Withdrawal) Act 2018 (“UK GDPR”) and the Data Protection Act, 2019 (c) the Swiss Federal Data Protection Act and its implementing regulations (“Swiss DPA”) in each case, as may be amended, superseded or replaced.
“GDPR” shall mean the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
“Personal Data” shall mean any information relating to an identified or identifiable natural person Processed by Rocketlane as part of providing the services to You as described in an Appendix.
“Restricted Transfer” means: (i) where the GDPR applies, a transfer of Personal Data from the EEA to a country outside the EEA which is not subject to an adequacy determination by the European Commission; (ii) where the UK GDPR applies, a transfer of Personal Data from the UK to any other country which is not based on adequacy regulations pursuant to Section 17A of the Data Protection Act 2018; and (iii) where the Swiss DPA applies, a transfer of Personal Data to a country outside of Switzerland which is not included on the list of adequate jurisdictions published by the Swiss Federal Data Protection and Information Commissioner.
“Standard Contractual Clauses” or “SCCs” means (i) where the GDPR applies, the standard contractual clauses as approved by the European Commission (Implementing Decision (EU) 2021/914 of 04 June 2021) Implementing Decision (EU) 2021/914 of 04 June 2021) and available at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32021D0914 (“EU SCCs”); (ii) where the UK GDPR applies, the standard contractual clauses as approved by the European Commission (Implementing Decision (2010/87/EC) of 05 February 2021), available at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32010D0087 and modified in accordance with Appendix IV (“UK SCCs”) and (iii) where the Swiss DPA applies, the applicable standard data protection clauses issued, approved or recognized by the Swiss Federal Data Protection and Information Commissioner (the “Swiss SCCs”) (in each case, as updated, amended or superseded from time to time).
“Sensitive Personal Information” means information that relates to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. It also includes information about an individual's criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws
“Controller”, “Data Subject”, “Personal Data Breach”, “Processor” and “Process” shall have the meaning given to them in the GDPR.
2.Scope and Responsibilities
2.1.This DPA applies to Processing of Personal Data forming a part of the Customer Data.
2.2.Rocketlane shall Process Personal Data only on Your behalf and at all times only in accordance with this DPA, especially the respective Appendix. For the avoidance of doubt, Rocketlane shall be the Processor and You shall be the Controller of the Personal Data.
2.3.Within the scope of the Terms, each party shall be responsible for complying with its respective obligations as Controller and Processor under Data Protection Laws.
3.Term and Termination
3.1.This DPA becomes effective upon You subscribing to the Services by agreeing to the Terms. It shall continue to be in full force and effect as long as Rocketlane is Processing Personal Data pursuant to the Terms and shall terminate automatically thereafter.
3.2.Where amendments are required to ensure compliance of this DPA or an Appendix with Data Protection Laws, the Parties shall make reasonable efforts to agree on such amendments upon Your request. Where the Parties are unable to agree upon such amendments, either party may terminate the Terms in accordance with the termination procedure contained therein.
4.Processing Instructions
4.1.Rocketlane will Process Personal Data in accordance with Your instructions. This DPA contains Your initial instructions to Rocketlane. The Parties agree that You may communicate any change in your initial instructions to Rocketlane by way of amendment to this DPA, which shall be signed by the Parties.
4.2.For the avoidance of doubt, any instructions that would lead to Processing outside the scope of this DPA (e.g. because a new Processing purpose is introduced) will require a prior agreement between the Parties.
4.3.Rocketlane shall without undue delay inform You in writing if, in Rocketlane's opinion, an instruction infringes Data Protection Laws, and provide a detailed explanation of the reasons for its opinion in writing.
5.Processor Personnel
Rocketlane will restrict its personnel from Processing Personal Data without authorization. Rocketlane will impose appropriate contractual obligations upon its personnel, including relevant obligations regarding confidentiality, data protection and data security.
6.Disclosure to Third Parties; Data Subjects Rights
6.1.Rocketlane will not disclose Personal Data to any government agency, court, or law enforcement except with Your written consent or as necessary to comply with applicable mandatory laws. If Rocketlane is obliged to disclose Personal Data to a law enforcement agency, then Rocketlane agrees to give You reasonable notice of the access request prior to granting such access, to allow You to seek a protective order or other appropriate remedy. If such notice is legally prohibited, Rocketlane will take reasonable measures to protect the Personal Data from undue disclosure as if it were Rocketlane’s own confidential information being requested and shall inform You promptly as soon as possible if and when such legal prohibition ceases to apply.
6.2.In case You receive any request or communication from Data Subjects which relate to the Processing of Personal Data ("Request"), Rocketlane shall reasonably provide You with full cooperation, information and assistance ("Assistance") in relation to any such Request where instructed by You.
6.3.Where Rocketlane receives a Request, Rocketlane shall (i) not directly respond to such Request, (ii) forward the Request to You within five (5) business days of identifying the Request as being related to You and (iii) provide Assistance according to further instructions from You.
7.Technical and Organizational Measures
Rocketlane shall implement and maintain appropriate technical and organizational security measures to ensure that Personal Data is Processed according to this DPA, to provide assistance and to protect Personal Data against a Personal Data Breach ("TOMs") as specified in Appendix II hereto.
8.Assistance with Data Protection Impact Assessment
8.1.Where a Data Protection Impact Assessment ("DPIA") is required under applicable Data Protection Laws for the Processing of Personal Data, Rocketlane shall provide upon request to You any information and assistance reasonably required for the DPIA including assistance for any communication with data protection authorities, where required, unless the requested information or assistance is not pertaining to Rocketlane's obligations under this DPA.
8.2.You shall pay Rocketlane reasonable charges for providing the assistance in clause 8, to the extent that such assistance cannot be reasonably accommodated within the normal provision of the Services.
9.Information Rights and Audit
9.1.Rocketlane shall, in accordance with Data Protection Laws, make available to You on request in a timely manner such information as is necessary to demonstrate compliance by Rocketlane with its obligations under the Data Protection Laws.
9.2.Rocketlane shall, upon reasonable notice, allow for and contribute to audits of Rocektlane's Processing of Personal Data, as well as the TOMs (including data Processing systems, policies, procedures and records), during regular business hours and with minimal interruption to Rocketlane's business operations. Such audits shall be conducted by You, Your affiliates or an independent third party on Your behalf (which will not be a competitor of Rocketlane) that is subject to reasonable confidentiality obligations.
9.3.You shall pay Rocketlane reasonable costs of allowing or contributing to audits or inspections in accordance with clause 9.2 where You wish to conduct more than one audit or inspection every twelve (12) months. Rocketlane will immediately refer to You any requests received from national data protection authorities that relate to Rocketlane’s Processing of Personal Data.
9.4.Rocketlane undertakes to reasonably cooperate with You in its dealings with national data protection authorities and with any audit requests received from national data protection authorities.
10.Personal Data Breach Notification
In respect of any Personal Data Breach (actual or reasonably suspected), Rocketlane shall:
10.1.notify You of a Personal Data Breach involving Rocketlane or a subcontractor without undue delay and it shall be Your responsibility to inform the supervisory authority of such breach within seventy-two (72) hours of notice by Rocketlane;
10.2.provide reasonable information, cooperation and assistance to You in relation to any action to be taken in response to a Personal Data Breach under Data Protection Laws, including regarding any communication of the Personal Data Breach to Data Subjects and national data protection authorities.
11.Subcontracting
11.1.You consent to Rocketlane engaging third party sub-processors as indicated in Appendix 1 to Process Personal Data to fulfil its obligations under the Terms provided that, Rocketlane will provide at least fifteen (15) days’ notice to Your account administrator prior to the appointment or replacement of any sub-processor. You may object to Rocektlane’s appointment or replacement of a sub-processor prior to its appointment or replacement, provided such objection is based on reasonable grounds relating to data protection. In such an event, Rocketlane will either not appoint or replace the sub-processor or, if this is not possible, You or Rocketlane may suspend or terminate the Service(s) (without prejudice to any fees incurred by You prior to such suspension or termination).
11.2.Where Rocketlane, with Your consent, subcontracts its obligations and rights under this DPA it shall do so only by way of a binding written contract with the sub-processor which imposes essentially the same obligations according to Art. 28 GDPR especially with regard to instructions and TOMs on the sub-processor as are imposed on Rocketlane under this DPA.
11.3.Where the sub-processor fails to fulfil its data protection obligations under the subcontracting agreement, Rocketlane shall remain fully liable to You for the fulfilment of its obligations under this DPA and for the performance of the sub-processor 's obligations.
12.International Data Transfers
12.1.The Parties agree that when the transfer of Personal Data from You to Rocketlane is a Restricted Transfer and applicable Data Protection Laws require that appropriate safeguards are put in place, such transfer shall be subject to the appropriate Standard Contractual Clauses, which shall be deemed incorporated into and form part of this DPA as follows:
12.1.a In relation to transfers of Personal Data originating from the EEA and subject to the GDPR, the EU SCCs shall apply, completed as follows:
12.1.a.i Module 2 (Controller to Processor) shall apply where You are a Controller and Rockelane is a Processor;
12.1.a.ii in Clause 7, the optional docking clause will apply;
12.1.a.iii in Clause 11, the optional language will not apply;
12.1.a.iv in Clause12.1.a.iv 17, Option 1 will apply, and the EU SCCs will be governed by Irish law;
12.1.a.v in Clause 18(b), disputes shall be resolved before the courts of Ireland;
12.1.a.vi Annex I of the EU SCCs shall be deemed completed with the information set out in Appendix I to this DPA;
12.1.a.vii Annex II of the EU SCCs shall be deemed completed with the information set out in Appendix II to this DPA; and
12.1.a.viii Annex III of the EU SCCs shall be deemed completed with the information set out in Appendix III to this DPA
12.1.b In relation to transfers of Personal Data originating Switzerland and subject to the Swiss DPA, the EU SCCs as implemented under sub-paragraph (a) above will apply with the following modifications and constitute the Swiss SCCs:
12.1.b.i references to Regulation (EU) 2016/679; shall be interpreted as references to the Swiss DPA;
12.1.b.ii references to specific Articles of Regulation (EU) 2016/679; shall be replaced with the equivalent section of the Swiss DPA;
12.1.b.iii references to “EU”, “Union”, “Member State”, and “Member State law” shall be replaced with references to “Switzerland” or “Swiss law”;
12.1.b.iv the term “member state” shall not be interpreted in such a way as to exclude data subjects in
Switzerland from the possibility of suing for their rights in their place of habitual residence (i.e., Switzerland);
12.1.b.v Clause 13(a) and Part C of Annex I are not used and the “competent supervisory” is the Swiss Federal Data Protection Information Commissioner;
12.1.b.vi references to the “competent supervisory authority” and “competent courts” shall be replaced with references to the “Swiss Federal Data Protection Information Commissioner” and “applicable courts of Switzerland”;
12.1.b.vii in Clause 17, the Standard Contractual Clauses shall be governed by the laws of Switzerland; and
12.1.b.viii Clause 18(b) shall state that disputes shall be resolved before the applicable courts of Switzerland.
12.1.b.ix Annex I of the Swiss SCCs shall be deemed completed with the information set out in Appendix I to this DPA;
12.1.b.x Annex II of the Swiss SCCs shall be deemed completed with the information set out in Appendix II to this DPA; and
12.1.b.xi Annex III of the Swiss SCCs shall be deemed completed with the information set out in Appendix III to this DPA
12.1.c In relation to transfers of Personal Data originating from the UK and subject to the UK GDPR, the UK SCCs shall apply.
12.1 For the purposes of descriptions in the SCCs, You agree that You are the “data exporter” and Rocketlane is the “data importer”.
12.2 The Parties agree that if the Standard Contractual Clauses are replaced, amended or no longer recognized as valid under Data Protection Laws, or if a Supervisory Authority and/or Data Protection Laws requires the adoption of an alternative transfer solution, the data exporter and data importer will: (i) promptly take such steps requested including putting an alternative transfer mechanism in place to ensure the processing continues to comply with Data Protection Laws; or (ii) cease the transfer of Personal Data and at the data exporter’s option, delete or return the Personal Data to the data exporter.
13.Deletion or Return of Personal Data
Upon termination of Your Account, Rocketlane may delete all Customer Data, including Personal Data in accordance with the procedure set forth in the Terms. This requirement shall not apply to the extent that Rocketlane is permitted by applicable law to retain some or all of the Personal Data, in which event Rocketlane shall isolate and protect the Personal Data from any further processing except to the extent as required by such law.
14.CCPA Undertaking
You acknowledge and agrees that it is the Business and Rocketlane is the Service Provider with respect to any Personal Information of Consumers (as those terms are understood under the CCPA) forming part of Your Data. Rocketlane will not sell, retain, use, or disclose Personal Information of Consumers that Rocketlane processes on Your behalf when providing the Services under the Terms for any purpose other than for the specific purpose of providing the Services in accordance with the Terms and as part of the direct relationship between Rocketlane and You. Rocketlane certifies that it understands the restrictions in this clause 14 and will comply with such restrictions.
15.Miscellaneous
15.1.In case of any conflict, the provisions of this DPA shall take precedence over the Terms or provisions of any other agreement with Rocketlane. In case of any conflict between the DPA and the SCCs, the SCCs shall take precedence over the provisions of the rest of the DPA.
15.2.No party shall receive any remuneration for performing its obligations under this DPA except as explicitly set out herein or in another agreement.
15.3.Where this DPA requires a “written notice” such notice can also be communicated per email to the other party. Notices shall be sent to the contact persons set out in Appendix 1.
15.4.Any supplementary agreements or amendments to this DPA must be made in writing and signed by both Parties.
15.5.Should individual provisions of this DPA become void, invalid or non-viable, this shall not affect the validity of the remaining conditions of this DPA.
The following Appendices forms an integral part of this DPA:
APPENDIX 1
A. LIST OF PARTIES UNDER THE SCCS
Data exporter(s): The Data Exporter is the entity that has subscribed to the Terms and their contact details are as provided by them while subscribing to the Terms. Signature & Date: By entering into the Agreement, Data Exporter is deemed to have signed these SCCs incorporated herein, including their Annexes, as of the Effective Date of the Agreement.
Role: Controller
Data importer(s):
Name :Rocketlane Corp.
Address:340S, Lemon Avenue, #4560, Walnut, California - 91789
Contact person’s name and contact details: Name: Srikrishnan Ganesan
Email: care@rocketlane.com
Activities relevant to the data transferred under these Clauses:
As specified in Part B.
Signature and data: By entering into the Agreement, Data Importer is deemed to have signed these SCCs incorporated herein, including their Annexes, as of the Effective Date of the Agreement.
Role (Controller / Processor): Processor
B. DESCRIPTION OF TRANSFER
Categories of data subjects whose personal data is transferred
Unless provided otherwise by the data exporter, transferred Personal Data relates to the following categories of Data Subjects: employees, contractors, business partners or other individuals having Personal Data stored, transmitted to, made available to, accessed or otherwise processed by the data importer.
Categories of personal data transferred
The transferred Personal Data concerns the following categories of data:
Customer determines the categories of data and/or data fields which could be transferred per Rocketlane’s Services as stated in the relevant Agreement. The transferred Personal Data typically relates to the following categories of data: name, phone numbers, e-mail address, address data, system access / usage / authorization data, company name, contract data, invoice data, plus any application-specific data transferred by authorised personnel.
Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.
No Sensitive Personal Information transferred. The data exporter shall not disclose (and shall not permit any individual to disclose) any Sensitive Personal Data to the data importer for processing.The frequency of the transfer (e.g., whether the data is transferred on a one-off or continuous basis)
Data is transferred on a continuous basis
Nature of the processing
Collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data (whether or not by automated means).
Purpose(s) of the data transfer and further processing
Personal Data is transferred in the course of access and use of the data exporter’s Service so that the data importer may provide, support, maintain and improve the Service.The data importer may further transfer personal data to third-party service providers that host and maintain the data importer’s applications, backup, storage, payment processing, analytics and other services as specified in the section on sub-processors below. These third-party service providers may have access to or process personal data for the purpose of providing these services to the data importer.
The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period
Upon termination or expiry of the Terms, Rocketlane shall delete all Customer Data including Personal Data in accordance with the procedure contained in the Terms. This requirement shall not apply to the extent that Rocketlane is required by applicable law to retain some or all of the Personal Data, in which event Rocketlane shall isolate and protect the Personal Data from any further processing except to the extent required by such law.
For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing
COMPETENT SUPERVISORY AUTHORITY
In respect of the SCCs:
Module 2: Transfer Controller to Processor
Where Customer is the data exporter, the supervisory authority shall be the competent supervisory authority that has supervision over the Customer in accordance with Clause 13 of the SCCs.
Appendix II – Technical and Organisational Security Measures
Rocketlane has implemented and shall maintain a security program in accordance with industry standards. Rocketlane has implemented and will maintain appropriate TOMS to protect Service Data from a Personal Data Breach. Reach out to us at care@rocketlane.com for our security policy document.
Appendix III – List of Sub-processors
As set out in Part B to Appendix I.
Appendix IV: UK SCCs
2010 EU Model clauses extracted from 2010/87/EU Annex EU Standard Contractual Clauses for the transfer of personal data to data processors established in third countries which do not ensure an adequate level of data protection
These Terms of Use (“Terms”) describe the terms under which Rocketlane Corp (“Rocketlane” “Us”, “We”, “Our”) provides a subscriber (“You”, “Your”, “Yourself”) access to and use of Our Services. By accessing and/or using Our Service,
a. You agree to be bound by these Terms and acknowledge having read the Privacy Policy located here https://www.rocketlane.com/legal/terms
b. You warrant to Us that You are aged 18 years or above and are competent to enter into this agreement.
c. That, in the event You are entering into these Terms on behalf of any entity/company or its group, You possess the requisite authority to bind such entities, company, or its groups to these Terms.
You and Rocketlane shall be hereinafter collectively be referred to as “Parties” and individually as “Party”.
Definitions
Account means any accounts or instances created by You or on Your behalf for access and use of the Services.
API means the application programming interfaces developed, enabled by or licensed to Rocketlane that permits certain functionalities provided by the Services.
Customer Data means all electronic data, text, messages, personal data or other materials, including without limitation Personal Data of Users and End Users, submitted to the Services by You through Your Account in connection with Your use of the Services.
Confidential Information means all information disclosed by one Party to the other Party which is in tangible form and labelled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Notwithstanding the foregoing, Confidential Information shall not include any information which (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party; (c) is already in the possession of the receiving party at the time of disclosure by the disclosing party as shown by the receiving party’s files and records prior to the time of disclosure; (d) is obtained by the receiving party from a third-party without a breach of such third-party’s obligations of confidentiality; (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, as shown by documents and other competent evidence in the receiving party’s possession; or (f) is required by law to be disclosed by the receiving party, provided that the receiving party shall, to the extent legally permitted, give the disclosing party written notice of such requirement prior to disclosing so that the disclosing party may seek a protective order or other appropriate relief.
Documentation means any written or electronic documentation, images, video, text or sounds specifying the functionalities of the Services provided or made available by Rocketlane to You or Your Users through the Services or otherwise.
DPA means the Data Processing Agreement at https://www.rocketlane.com/legal/data-processing-agreement
End User: means any person or entity other than You or Your Users with whom You interact using the Service(s).
Order Form means any service order form specifying the Services provided, particular features and functionalities in the Services that You wish to avail.
Personal Data means any information relating to an identified or identifiable natural person that is submitted by You to the Services as part of Customer Data.
Process means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Sensitive Personal Information means information that relates to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. It also includes information about an individual's criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws.
Services means the cloud-based proprietary collaborative customer onboarding platform of Rocketlane and any new services that Rocketlane may introduce as a Service to which You may subscribe to, and any updates, modifications or improvements thereto, including individually and collectively, the API, Software and any Documentation.
Software means any software provided by Rocketlane (either by download or access through the internet) that allows You to use any functionality in connection with the Service(s).
Subscription Charges means all charges associated with Your Account and use of the Services.
Subscription Plan means the pricing plan and any limitations for the Services that the You have subscribed to.
Subscription Term means the period during which You have agreed to subscribe to the Services as specified in the relevant Order Form or as mentioned in a relevant Subscription Plan.
Third-Party Services shall mean third-party application(s) or service(s) integrating with the Services through APIs or otherwise enabled through the Services.
User means a designated user within the Services, including an Account administrator, employee, shareholder, auditor, lawyer, founder and other designated users.
Website(s) shall mean the websites owned and operated by Rocketlane including Rocketlane.com
Your rights
Subject to Your compliance with these Terms and solely during the Subscription Term, You have the limited, non-exclusive, revocable right to access and use the Services for your internal business purposes in accordance with the Subscription Plan set forth in an Order Form.
3.Your Obligations
3.1.Your Account: Your access and use of the Service(s) is restricted to the specified number of individual Users mentioned in the relevant Order Form executed between Yourself and Rocketlane. Each User shall be identified using unique login information such as usernames and passwords (“User Login”) and such User Login shall be used only by one individual.
3.2.Acceptable Use: You agree not to (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Services available to any third-party, other than Users in furtherance of your internal business purposes as expressly permitted by these Terms; (b) modify, adapt, or hack the Services or otherwise attempt to gain or gain unauthorized access to the Services or related systems or networks; (c) use the Services to Process any Personal Data; (d) violate any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Rocketlane; (e) use the Services to store or process any content that infringes upon any person’s intellectual property rights or is unlawful, racist, hateful, abusive, libelous, obscene, or discriminatory; or (f) “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to the Services (through use of manual or automated means);
3.3.You represent and warrant to Rocketlane that You own or have the necessary rights to transmit the Customer Data to Rocketlane and that doing so does not violate any applicable law, proprietary or privacy rights.
4.Services
4.1.Any enhancements, new features or updates (“Updates”) to the Services are also subject to these Terms and Rocketlane reserves the right to deploy Updates at any time.
4.2.The Services may temporarily be unavailable due to scheduled downtime for upgrades and maintenance in which case Rocketlane shall use commercially reasonable endeavours to notify You in advance.
4.3.Notwithstanding anything to the contrary contained elsewhere, Rocketlane shall not be liable for unavailability of the Services caused by circumstances beyond Rocketlane’s reasonable control, such as, but not limited to, acts of God, acts of government, acts of terror or civil unrest, technical failures beyond Rocketlane’s reasonable control (including, without limitation, inability to access the internet), or acts undertaken by third-parties, including without limitation, distributed denial of service attacks.
5.Intellectual Property Rights
5.1.Except for the rights granted to You under clause 2, all rights, title and interest in and to all intellectual property and/or proprietary rights, title and interest in or related to the Services, including patents, inventions, copyrights, trademarks, domain names, trade secrets or know-how shall belong to and remain exclusively with Rocketlane.
5.2.You own the rights to the Customer Data that You provide to Rocketlane. Rocketlane does not claim ownership over such Customer Data. Rocketlane shall have a right and license to incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations or other feedback it receives from You.
5.3.Rocketlane reserves its rights to re-use any and all techniques and know-how gathered by Rocketlane while providing the Services to You.
5.4.All rights not expressly provided to You herein are reserved.
6.Third party services
You acknowledge and agree that Your use of Third-Party Services will be subject to the terms and conditions and privacy policies of such third-party and that Rocketlane shall not be liable for Your enablement, access or use of such Third-Party Services, including for processing of Customer Data by such third-party. You should contact that Third-Party Service provider for any issues arising in connection with use of such Third-Party Service.
7.Charges and Payments
7.1.Subscription Charges: Unless otherwise mentioned in an Order Form, the Subscription Charges are due in full and payable in advance, in accordance with clause 7.2, when You subscribe to the Services. The Subscription Charges shall be specified on Our Website(s) or in an Order Form.
7.2.Payment: You hereby authorize Rocketlane or Rocketlane’s authorized agents, as applicable, to bill You upon Your subscription to the Services (and any renewal thereof). Unless otherwise stated in an Order Form, Your payment is due within thirty (30) days of Rocketlane’s invoice date.
7.3.Refunds: Unless otherwise specified in these Terms, all Subscription Charges are non-refundable. No refunds shall be issued for partial use or non-use of the Services by You.
7.4.Late Payments/Non-payment of Subscription Charges: Rocketlane will notify You if Rocketlane does not receive payment towards the Subscription Charges within the due date for Your Account. Rocketlane must receive payments within a maximum of ten (10) days from the date of Rocketlane’s notice. If Rocketlane does not receive payment within the foregoing time period, in addition to its right to other remedies available under law, Rocketlane may (i) charge an interest for late payment @ 1.5% per month and/or; (ii) suspend Your access to and use of the Services until Rocketlane receives Your payment towards the Subscription Charges as specified herein and/or; (iii) terminate Your Account.
7.5.Applicable Taxes: Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”).
8.Terms, Termination, Suspension
8.1.The Subscription Term shall be as set forth in the relevant Order Form.
8.2.Termination by You: You may terminate your Account and subscription to the Services at any time, but will remain liable for all Subscription Charges for the Subscription Term. Unless Your Account and subscription to the Services is terminated, Your subscription to the Services will renew for a Subscription Term equivalent in length to the then expiring Subscription Term at Rocketlane’s then prevailing Subscription Charges.
8.3.Termination and Suspension by Rocketlane: In addition to suspension for late payment or non-payment of Subscription Charges, Rocketlane may in its discretion, suspend or terminate Your access to and use of the Your Account or the Services if You are in violation of the terms of these Terms. Rocketlane will notify You of activities that violate these Terms and provide You with a period of thirty (30) days to cure or cease such activities (“Cure Period”). If You do not cure or cease such activities within the said Cure Period or if Rocketlane believes that Your breach of these Terms cannot be cured, Your Account shall be terminated immediately. Further, Rocketlane also reserves the right to terminate Your Account at any time by written notice due to business reasons which shall include discontinuation of the Services.
8.4.Termination for Insolvency: Notwithstanding anything contained herein, either Party may terminate these Terms with notice if the other Party becomes insolvent, makes or has made an assignment for the benefit of creditors, is the subject of proceedings in voluntary or involuntary bankruptcy instituted on behalf of or against such Party (except for involuntary bankruptcies) which are dismissed within sixty (60) days, or has a receiver or trustee appointed for substantially all of its property.
8.5.Effect of Terminating Your Account: Following the termination of Your Account either by You or Rocketlane, You may request us to reinstate your Account within thirty (30) days of effective termination of Your Account (“Data Retention Period”). Beyond the Data Retention Period, Rocketlane reserves the right to delete all the Customer Data in its possession.
9.Confidentiality
9.1.Confidentiality obligations: Each of the Parties will protect the other’s Confidential Information from unauthorized use, access or disclosure in the same manner as each of the Parties protects its own Confidential Information, and in any event, no less than reasonable care. Except as otherwise expressly permitted under these Terms, each of the Parties may use the other’s Confidential Information solely to exercise its respective rights and perform its respective obligations under these Terms and shall disclose such Confidential Information solely to those of its respective employees, representatives and agents who have a need to know such Confidential Information for such purposes and who are bound to maintain the confidentiality of, and not misuse, such Confidential Information. The provisions of this sub-section shall supersede any non-disclosure agreement by and between the Parties entered prior to these Terms that would purport to address the confidentiality of any Confidential Information and such agreement shall have no further force or effect with respect to the Confidential Information.
10.Data protection and privacy
10.1.You understand and acknowledge that, in connection with the use of the Services, Rocketlane may Process any Personal Data in accordance with these Terms and Rocketlane’s Privacy Policy. Additionally, any Personal Data that originates from the EEA, United Kingdom and/or Switzerland shall be processed in accordance with the terms of the DPA.
10.2.Rocketlane may Process Customer Data to provide, maintain and improve the Services, or prevent or address any technical problems, or at Your request in connection with support requests.
10.3.Rocketlane may perform analytics on Customer Data to improve, enhance, support and operate the Services and compile statistical reports and record insights.
10.4.You shall not disclose (and shall not permit any individual to disclose) any Sensitive Personal Information to Us for Processing.
10.5.We shall ensure that any person We authorize to Process Customer Data shall protect the Customer Data in accordance with Our confidentiality obligations under these Terms.
10.6.You acknowledge and agree that We may access or disclose information about You, Your Account, Users, including Customer Data in order to (a) comply with the law or respond to lawful requests or legal process; or (b) prevent any infringement of group companies’ or Our customers’ proprietary rights. Further, at Our sole discretion, any suspected fraudulent, abusive, or illegal activity by You may be referred to law enforcement authorities.
10.7.We shall use appropriate technical and organizational measures to protect the Customer Data as specified in applicable laws. The measures used are designed to provide a level of security appropriate to the risk of Processing the Customer Data.
10.8.We shall, without undue delay, notify You of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the Customer Data processed by Us.We shall reasonably assist You, at Your expense, in meeting Your obligations under applicable data protection laws.
11.Disclaimer of warranties
11.1.THE SERVICES, INCLUDING ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT, ARE HEREBY EXCLUDED.
11.2.YOU ACKNOWLEDGE THAT ROCKETLANE DOES NOT WARRANT THAT THE ACCESS TO THE SERVICE, WHICH IS PROVIDED OVER INTERNET AND VARIOUS TELECOMMUNICATIONS NETWORKS, ALL OF WHICH ARE BEYOND ROCKETLANE’S CONTROL, WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE.
12.Limitation of liabilities
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO ANY PERSON FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SALES, LOST GOODWILL, IMPACT ON BUSINESS, BUSINESS INTERRUPTION, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, BREACH OF STATUTORY DUTY, NEGLIGENCE OR OTHERWISE, EXCEPT PAYMENT OBLIGATIONS OF YOU EVEN IF EITHER PARTY HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES OR COULD HAVE FORESEEN SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROCKETLANE’S AGGREGATE LIABILITY AND THAT OF ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, RELATING TO THE SERVICES, WILL BE LIMITED TO AN AMOUNT EQUAL TO TWELVE MONTHS OF THE SUBSCRIPTION CHARGES PAID FOR THE SERVICES PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY.
13.Indemnification
13.1.Indemnification by You: You will indemnify and hold Rocketlane harmless against any claim brought by a third-party against Rocketlane, and its respective employees, officers, directors and agents arising from Your acts or omissions in connection with clause 3 of these Terms provided that (a) Rocketlane promptly notifies You of the threat or notice of such a claim, (b) You have or will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such claim; and (c) Rocketlane fully cooperates with You in connection therewith. You will have no obligation or liability with respect to any such claim arising out of the gross negligence or wilful misconduct of Rocketlane.
13.2.Indemnification by Rocketlane: Subject to the Customer’s compliance with this Agreement, Rocketlane will indemnify and hold the Customer harmless, from and against any claim brought against the Customer by a third-party alleging that the Services subscribed to infringes or misappropriates such third-party’s valid patent, copyright, or trademark (an “IP Claim”). Rocketlane shall, at its expense, defend such IP Claim and pay damages finally awarded against the Customer in connection therewith, including the reasonable fees and expenses of the attorneys, provided that (a) the Customer promptly notifies Rocketlane of the threat or notice of such IP Claim; (b) Rocketlane has or will have the sole and exclusive control and authority to select defense attorneys, defend and/or settle any such IP Claim; and (c) Customer fully cooperates with Rocketlane in connection therewith. Rocketlane will have no liability or obligation with respect to any IP Claim if such claim is caused by (i) compliance with designs, data, instructions or specifications provided by the Customer; (ii) modification of the Services by anyone other than Rocketlane; or (iii) the combination, operation or use of the Services with other hardware or software where the Services would not by themselves be infringing. If use of the Services by the Customer has become, or in Rocketlane’s opinion is likely to become, the subject of any IP Claim, Rocketlane may at its own option and expense (a) procure for the Customer the right to continue using the Services as set forth hereunder; (b) replace or modify the Services to make it non-infringing; or (c) if options (a) or (b) are not commercially and reasonably practicable as determined by Rocketlane, terminate the Customer’s subscription to the Services and repay the Customer, on a pro-rated basis, any Subscription Charges the Customer has previously paid Rocketlane for the corresponding unused portion. This clause states Rocketlane’s sole, exclusive and entire liability to the Customer and constitutes the Customer’s sole remedy with respect to an IP Claim brought by reason of access to or use of the Services.
14.Miscellaneous
14.1.Assignment: Any rights or obligations hereunder may be assigned by Rocketlane without the prior written consent of the other Party. However, You shall not assign any rights or obligations hereunder without the prior written consent of Rocketlane. These Terms binds, and inures to the benefit of, the Parties and their respective successors and permitted assigns.
14.2.Entire Agreement: These Terms together with any supplementary terms, constitute the entire agreement, and supersede any and all prior agreements between You and Rocketlane with regard to the subject matter hereof. These Terms shall prevail over the terms or conditions in any purchase order or other order documentation You or any entity that You represent provides (all such terms or conditions being null and void), and, except as expressly stated herein, there are no other agreements, representations, warranties, or commitments which may be relied upon by either Party with respect to the subject matter hereof. In case of a conflict between these Terms and an Order Form, these Terms shall prevail. In case of a conflict between two Order Forms, the Order Form later in date shall prevail.
14.3.Amendment: We may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify You of any material revisions not less than ten (10) days prior to the effective date of any amendments to these Terms and Your continued use of the Services following the effective date of any such amendment may be relied upon by Us as Your acceptance of any such amendment. You can review the most current version of the Terms at any time by visiting this page.
14.4.Severability; No Waiver: If any provision in these Terms is held by a court of competent jurisdiction to be unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by applicable law, and the remaining provisions of these Terms shall remain in effect. Rocketlane’s non-exercise of any right under any provision of these Terms does not constitute a waiver of that right or provision of these Terms.
14.5.Relationship of the Parties: The Parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship among the Parties.
14.6.Survival: All clauses which, by their nature are intended to survive, including without limitation clauses 1 (Definitions), 5 (Intellectual Property Rights), 7 (Charges and Payment), 9 (Confidentiality), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Miscellaneous) shall survive any termination of Rocketlane’s agreement with respect to use of the Services by You. Termination shall not limit either Party’s liability for obligations accrued as of or prior to such termination or for any breach of these Terms.
14.7.Notices and Consent to Electronic Communications: All notices to be provided by Rocketlane to You under these Terms may be delivered in writing (i) by nationally recognized overnight delivery service (“Courier”) or to the contact mailing address provided by You on any Order Form while subscribing to the Services; or (ii) electronic mail to the e-mail address provided for Your Account. Rocketlane’s address for a notice to Rocketlane in writing by Courier is 340S, Lemon Avenue, #4560, Walnut, California - 91789 with a CC to care@rocketlane.com for electronic mail. All notices shall be deemed to have been given immediately upon delivery by electronic mail, or if otherwise delivered upon receipt or, if earlier, two (2) business days after being deposited in the mail or with a Courier as permitted above.14.8.Publicity Rights: You hereby grant Rocketlane the right to identify Yourself as Rocketlane’s customer on Rocketlane’s websites and/or marketing collateral and to include Your use of the Services in case studies.
14.9.Governing Law and Dispute Resolution: These Terms shall be governed by the laws of State of Delaware, USA without regard to conflict of law principles. Any disputes or differences arising under, relating to or connected with these Terms shall be resolved by mediation first, failing which they shall be resolved by final and binding arbitration administered by the American Arbitration Association, in accordance with its commercial arbitration rules for the time being in force. The arbitration shall be presided by a sole arbitrator appointed mutually by the Parties. The Parties agree that the courts situated in the State of Delaware shall have exclusive jurisdiction over any dispute that arises from these Terms.
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